Do you offer refunds/exchanges?

Yes, we are happy to offer refunds if notified within 14 days of receiving your items. Please refer to our full returns policy here. If you wish to exchange an item, you will need to request a refund and then re-order the item that you require. Due to high demand on many of our garments, we advise that you re-purchase your preferred item to ensure availability. You can then send the original back for a refund. We cannot guarantee that the requested stock will still be available by the time we process your return.

How do I track my order?

Once your order has been dispatched from our warehouse, you will automatically receive a shipping notification via email containing an Australia Post tracking number. Occasionally the email may be delivered to your spam/junk folder, so please check there. If you cannot locate your tracking information, please email us via our Contact Us page.

Can I cancel or change my order?

We may be able to change or cancel your order provided that you notify us via email within 2 hours of placing it and before the order is dispatched from our warehouse. If the order has already been dispatched, you will need to wait to receive it and then request a refund. All returned items must comply with our Return Policy. If your order is cancelled by us, you will be immediately refunded via email confirmation. Orders placed during busy sale or promo periods cannot be cancelled once placed.

What to do if my item is faulty?

If you receive a faulty item, please contact us ASAP via email at hello@saltandsodadesign.com.au with your order number, a photo, and a description of the fault. We will assess the issue and either arrange a replacement or a refund. We will cover the return postage costs for faulty items.

What if I received the wrong item?

If you have received an incorrect order, please contact us within 7 days of receipt via email at hello@saltandsodadesign.com.au with your order number and details of the mistake. We’ll rectify the issue as quickly as possible and cover the return postage costs for the incorrect item.

How do I know what size to order?

To select the best size, please refer to our Size Guide for body measurements. You can also check the garment measurements tab on each product page to find your ideal fit.

How much does it cost to ship an order?

We offer FREE standard shipping on all Australian domestic orders over $150. Standard shipping is a $10 flat rate, while Express Post is $15. International shipping costs vary based on weight and location and are automatically added at checkout.

How long will it take to get my orders?

We process all orders within 1-3 working days. Delivery times vary according to your location and the selected shipping method. Please refer to our Shipping & Deliveries page for more information.

Do you ship overseas?

Yes, we ship worldwide via the Australia Post network. Please note that international orders may be subject to import taxes and customs duties, which are the customer's responsibility. For further details, please see our Shipping & Deliveries page or contact your local customs office for an estimate.

Skip to content

Home
Shop
Mother's Day
SALE
Our Story
Contact Us

Log in

Facebook
Instagram

Home
Shop
Mother's Day
SALE
Our Story
Contact Us

Search

Log in Cart

Item added to your cart

View my cart

Reset your password

We will send you an email to reset your password

Email

Cancel

Login

Email

Password

Forgot your password? Create account

Info

Search
Privacy Policy
Refund Policy
Shipping Policy
Terms of Service
Wholesale
Stockists
FAQ

Salt & Pine Store acknowledges the Gubbi Gubbi people, the traditional owners of the land on which we live & work. We pay our respects to their elders past, present & emerging.

Subscribe to our awesome emails for 10% off your first purchase!

Email

Facebook
Instagram

Country/region

Australia (AUD $)
Austria (EUR €)
Canada (CAD $)
Denmark (DKK kr.)
France (EUR €)
Germany (EUR €)
Hong Kong SAR (HKD $)
Israel (ILS ₪)
Italy (EUR €)
Kuwait (AUD $)
Netherlands (EUR €)
New Zealand (NZD $)
Norway (NOK kr)
Philippines (PHP ₱)
Qatar (QAR ر.ق)
Singapore (SGD $)
South Korea (KRW ₩)
Sweden (SEK kr)
Switzerland (CHF CHF)
United Arab Emirates (AED د.إ)
United Kingdom (GBP £)
United States (USD $)

Payment methods

Choosing a selection results in a full page refresh.
Opens in a new window.