Shipping policy

SHIPPING POLICY

Thank you for visiting and shopping at Salt & Pine Store . Following are the terms and conditions that constitute our Shipping Policy.

 

Domestic Shipping Policy

Shipment processing time -
All orders are made to order and are processed within 2 weeks. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates -
Shipping charges for your order will be calculated and displayed at checkout.

Shipping method

Estimated delivery time

Shipment cost

AusPost Standard

2+ business days

$7.50

AusPost Express

1-2 business days (to metro areas)

$10.00

AusPost Standard (Over $100)

2+ business days

FREE

Shipment to P.O. boxes & parcel lockers -
Salt & Pine Store ships to all address types within Australia.

Shipment confirmation & Order tracking -
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes -
Salt & Pine Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages -
Salt & Pine Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Incorrect address -

Salt & Pine Store is not liable for any extra costs incurred when an incorrect or old address is supplied. It is the responsibility of customers to ensure the right shipping address is attached to any order placed. 

 

International Shipping Policy

Shipment processing time -
All orders are made to order and are processed within 2 weeks. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Salt & Pine Store CANNOT guarantee international shipping delivery times, the below estimations are just that.

Shipping rates & delivery estimates -
Shipping charges for your order will be calculated and displayed at checkout.

New Zealand

Shipping method

Estimated delivery time

Shipment cost

AusPost Standard (over $150)

2+ weeks

Free

AusPost Standard

2+ weeks

$15.20

AusPost Express

1-2 weeks between major metro areas

$30.20

United States and Canada

Shipping method

Estimated delivery time

Shipment cost

AusPost Standard (under 500g)

3+ weeks

$19.20

AusPost Standard (over 500g)

3+ weeks

$29.50

AusPost Express (under 500g)

1.5-2+ weeks

$31.20

AusPost Express (over 500g)

1.5-2+ weeks

$41.52

 

Shipment to P.O. boxes -
Salt & Pine Store ships to all address types within the above countries.

Shipment confirmation & Order tracking -
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes -
Salt & Pine Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages -
Salt & Pine Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Incorrect address -
Salt & Pine Store is not liable for any extra costs incurred when an incorrect or old address is supplied. It is the responsibility of customers to ensure the right shipping address is attached to any order placed.

IMPORTANT - PLEASE NOTE:
Please ensure you follow the tracking of your parcel closely and, if required, pick your parcel up promptly from your local post office. If you do not, your parcel will be destroyed within a few days and you will be liable for the cost to replace your items. Salt & Pine Store will not compensate or be held responsible if this occurs.