How long will it take to receive my order?

All Salt & Pine Store products are made to order. Our current turnaround time is 10 business days, plus shipping. Some items like photo ornaments or custom plaques may take up to 2 weeks to dispatch.

Do you offer free shipping?

Yes, we offer free shipping on all Australian orders over $100.

Can I customise my order?

Absolutely! Many of our products offer customisation options for colours, names, greetings, and design elements. Please read the product description carefully and enter any personalisation details in the space provided.

What materials are your keepsakes made from?

Our keepsakes are made from acrylic, wood ply, and UV-cured inks. Each item is hand-painted or printed, sealed, and carefully packaged to ensure it arrives in perfect condition.

Can I return a personalised product?

Due to the custom nature of our products, we are unable to accept returns or exchanges for personalised items unless they arrive damaged or faulty.

Are your products safe for children?

Our products are intended as keepsakes or photo props and are not toys. Please always supervise children and avoid allowing them to put the items in their mouths.

How should I care for my Salt & Pine item?

We recommend wiping products gently with a microfibre cloth. Avoid moisture, heat, or exposure to direct sunlight to prevent damage or fading.

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Amazing customer service and the best keepsakes!

Taralee was amazing to work with when it came to customer service and questions I had. She allowed me to customize a milestone pack and was so responsive to emails. We love everything we’ve ordered from her and cannot recommend enough!

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